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Form of workInchcape Reading BMW is looking for a Service Advisor.
Your role
Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What you’ll do day to day
- Provide an outstanding level of customer care
- Book service and repair work, always ensuring workshop and parts availability
- Keep customers fully informed of progress of their vehicle repairs
- Organise loan car bookings for customers where needed
- Obtain and process payments in a timely manner in adherence to Inchcape policy
- Maintain accurate customer records on our systems
- Convert as many inbound and outbound calls into bookings as possible
Your profile
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
- Excellent communication and organisational skills
- A passion for delivering an incredible experience to all, whether internal or external customers
- The ability to identify the needs of the customers and opportunities to upsell
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target-driven role
- Full UK driving licence
Rewards
- 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
- Retail discounts that save you money every day
- Gym discounts, cash healthcare plans, and a cycle-to-work scheme
- Car discounts for new and used purchases and servicing
- Flexible pension scheme and Sharesave scheme to grow your savings
- Family-friendly policies that help you spend more time with the people that matter
- A wellbeing programme to support you and your family
- An internal colleague recognition system to celebrate achievements
- A community volunteering day
