Service Advisor

Service advisor

Full time, Permanent

Working hours: Monday to Friday 08:30-17:30, 1 in 2 Saturdays 08:00 - 12:30

Nottingham, Chilwell - Fully office based

Salary - £24,000 plus commission and monthly bonus available

Are you an experienced Customer Service Advisor with at least 1 year experience in a fast-paced environment? Ready to take the next steps in your career with a forward-thinking, family-run business?

We are currently recruiting for a customer Service Advisor to join our clients organisation based in Nottingham, this customer-facing role is ideal for someone who has experience of working in a vehicle service centre or within the car industry.

Day-to-day responsibilities

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner

• Booking customers in for service and warranty work

• Liaising with the workshop to progress work through the system

• Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions

• Maintaining customer records such as vehicle details and service histories accurately and efficiently

• Maintaining knowledge of aftersales products and services, upselling where appropriate

Essential skills

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner

• Demonstrable computer literacy and knowledge of IT systems and applications

• The ability to multi-task and be highly adaptable within a busy environment

• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers

• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop

• Ability to prioritise your workload

• Good core administration skills to accurately capture customer details to the required standards

• Exceed customers expectation and achieve high customer satisfaction scores when customers receive manufacturers surveys

Click apply now if you are interested!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.