Customer Advisor

About the role

An exciting opportunity has arisen for an VWG Customer Advisor to join our growing Customer Contact Centre team, within the Sytner Group.

Our Contact Centre team is responsible for handling numerous customer queries relating to repair work and servicing of our vehicles.  Every query must be handled with care and precision; together with being able to achieve set performance targets and productivity levels that are required within a Contact Centre environment.

The ability to work alongside and build relationships with our retailer teams is a must in order to maintain the high levels of service that we pride ourselves on.

This is a fulltime position- 37.5 hours a week on a rolling rota basis with shift pattern between 8:00-18:00 Monday to Friday. You will also be required to work 1 in 3 Saturdays working 8:30-12.30pm.

About you

Previous experience within a Contact Centre environment is not essential as full training will be provided.

If you have experience with identifying and contacting potential customers to generate new revenues, there are excellent bonus prospects available.

We are looking for someone who is passionate and committed to providing excellent service and to go above and beyond for our customers, whilst having lots fun along the way.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work
• Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.