Customer Service Advisor

About The Role
We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office
Working closely within the Aftersales Department, your duties as Customer Service Advisor will include:

• First Time Resolution problem solving for our customers via telephone and email
• Maintaining accurate and concise records
• Creation of job cards
• Liaising with colleagues on a regular basis
• General office duties

As Customer Service Advisor you will play a vital role in communicating with our customers and our Service Department.  Experience in a similar role is preferred, however we will provide training on all aspects of our internal in-house systems.
About you

• Excellent attention to detail
• Friendly, helpful attitude
• Confident telephone manner
• The ability to create accurate documents
• Knowledge and ability using Microsoft Excel and Word documents

This role is fully office based.
Benefits
What you’ll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee

About The Company
Where you’ll be working:
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next.