Address
Form of work
SalaryService Advisor - SE London
Basic - £31,500
OTE - 45k - 53k
Company car
Monday - Friday, 8.00am - 6.00pm, 45 hours per week
Saturdays - 8.00am - 12.30pm (1 in 3, paid as additional hours)
Our client is looking for an experienced Service Advisor to join its high performing aftersales team. If you have a passion for presitige vehicles and want to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in automotive.
YOUR ROLE.
As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
The main duties include:
Meeting and greeting customers in a friendly and courteous manner throughout the day
Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates
Maintaining knowledge of our aftersales products and services
Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction
Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service
Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer
YOUR PROFILE.
Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably
Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
Excellent administration and organisational skill, and good diary management and following up within agreed timeframes.
Proven experience in a Service Team Manager/Service Advisor role, in the automotive industry
Must be eligible to work in the UK and have a valid clean UK Driving Licence for a minimum of 1 year.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positions; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
