Service Advisor

Do you posses excellent customer service skills? Confident dealing with customers face to face and via the telephone Then read on

My client is seeking a Service Advisor to join their thriving team.

Duties:

Greet customers and provide excellent customer service
Listen to customer concerns and accurately document them
Schedule appointments and manage the service department's calendar
Communicate with technicians to ensure timely completion of repairs
Provide estimates for repairs and obtain customer approval
Explain repair recommendations to customers in a clear and understandable manner
Process payments and handle cash transactions
Maintain accurate records of customer interactions and transactions

Requirements:

Previous experience in a customer service role is preferred but not essential
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and prioritize tasks effectively
Proficient computer skills, including knowledge of basic office software
Cash handling experience is required

Benefits:

• Company events
• Employee discount
• Profit sharing

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Licence/Certification:

• Driving Licence (required)

We endeavour to reply to all applications, however, if you haven t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.