Second Charge Advisor - Hybrid Working

Hybrid Working - Second Charge Advisor - Manchester - £33,000 - Plus Bonus

Tallgrass Recruitment are pleased to bring to market a Second Charge Mortgage Advisor position for an award-winning Industry leading financial services company based in Manchester. Due to recent growth within the business, they are looking for 3 experienced Second Charge Mortgage Advisors to join their busy team.

Responsibilities

• Proactively contact a portfolio of fact-find leads generated through our online Second Charge mortgage platform.
• Assess customer applications and provide high-quality, tailored recommendations in line with the clients Compliance and Training & Competence Procedures.
• Offer informed advice on Second Charge mortgage options using their innovative in-house software.
• Stay updated with industry regulations and lender criteria to ensure accurate guidance.
• Maintain strong relationships with customers, ensuring they are well-informed throughout the process.
• Meet or exceed sales targets and KPIs while maintaining excellent customer satisfaction.
• Work closely with case managers to support customer applications.
• Contribute to enhancing customer experience by suggesting and implementing new ideas and processes.

Requirements

• CeMAP qualification with at least 2 years of sales experience.
• Driven by targets and dedicated to achieving positive customer outcomes.
• Committed to providing exceptional customer experiences, fostering long-term loyalty.
• Strong understanding of mortgage products, regulations, and procedures.
• Ability to manage multiple cases efficiently in a fast-paced environment.
• Excellent interpersonal and communication skills, with the ability to build rapport.
• Detail-oriented with strong analytical and problem-solving capabilities.
• Willingness to work shifts to meet evolving customer needs.

Benefits

• Up to £33k base salary with uncapped bonus potential.
• 3 days in the office, 2 days working from home.
• Flexible working arrangements.
• 33 days holiday inclusive of bank holidays, with the option to buy or sell additional days.
• Supportive team environment with opportunities for advancement.
• Salary sacrifice pension plan.
• Comprehensive healthcare cash plan covering dependents.
• Life assurance (x2 salary), enhanced sick pay, and income protection for up to 2 years.
• Cycle to work scheme, birthday off with a complimentary takeaway, enhanced parental leave, casual and gender-neutral dress code, and access to various retailer discounts.
• Fun, inclusive work environment with regular team incentives.

If this sounds like the job for you, please apply today.