Service Advisor / Administrator

Ready to embark on a rewarding career, advancing your own skills while making a positive impact in people s lives? Join an empowering charitable organisation in making a difference in the lives of individuals who rely on their services across North Wales.
In the Service Advisor / Administrator role, you will be:

• Providing energy advice to individuals over the phone and face to face within their homes, identifying risks, improvements, and further support to help individuals and families save money and reduce their environmental footprint
• Working closely with, and acting as a representative of advice centres to ensure a smooth customer journey for all residents
• Completing administrative tasks and provide monitoring information
  

Suitable applicants will need:

• To complete a relevant in-house training course before commencing any advice calls or home visits
  
• Experience working within a service based role
  
• Strong admin and IT skills with the ability to manage multiple tasks
• Knowledge of third sector and community-based organisations
• Strong communication, interpersonal, and problem-solving skills
• A full UK driving license and access to your transport (essential)
• Ability to travel around your designated area as required
  
• Teamwork and collaboration skills with an empathetic nature
  

Please note, successful candidates are subject to a satisfactory DBS Check and references.

What s on offer:

• Enjoy a Fixed-term contract until March 2025
• Part time 21 hours per week (flexibility around hours and there may well be more hours available should they wish to grow with the role)
• Salary starting from GBP21,658 rising to GBP23,478 in April (based on a 35 hour week)
  
• Team environment - working in a small, friendly supportive team
  
• Based in offices in Denbigh, however you ll be covering areas within the county of Conwy
  
• Holiday pay, and mileage reimbursement at 45p per mile
  
• Online training programme with the support from the organisation and other staff members
  

If you're passionate about helping others and want to be part of a dynamic team, apply now!