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Form of work
SalarySummary
Springhill House was the home of ten generations of the Lenox-Conyngham family. The house still holds the family's extensive collection of furniture, portraits and one of the most important book collections within the National Trust. Working as a Service Assistant will allow you to share the fascinating history of this collection and historic house with our visitors.
Salary: £10.50 per hour
Contract/duration: Flexible fixed term contract ending 31st December 2024
Hours/working pattern/hours: This role requires working weekends, bank holidays with flexibility for events outside of normal advertised opening hours when needed on a shared rota including other properties such as Wellbrook Beetling Mill and Grays Printing Press if required.
What it's like to work here
Springhill House is one of six properties within the Mid Ulster portfolio in Northern Ireland. The Collections and House team work across these properties to conserve them for the future but also bring them to life for visitors to enjoy. It is a fast-paced dynamic environment which requires flexibility and dedication to bring our spaces to life for all types of visitors to enjoy. You could be leading a tour for our local visitors or adapting for specialist groups and needs so interest in heritage and access needs is essential.
What you'll be doing
Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Click here to find out more about the benefits we offer to support you.
