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Form of workService Care Plan Administrator
Job summary:
We are currently looking to recruit a Service Care plan Administrator to join our dynamic Customer Service Centre at Chesterfield. Within this role you will be the first point of contact for our customers with the aim of successfully converting this into a Service Care Plan opportunity and enhancing the booking selling aftersales products where necessary.
On the job training is provided and you will be paired up with an experienced advisor.
The customer service centre is open between the hours of 08:00 -18:00 Monday to Friday and 08:30 – 14:00 Saturdays. Full time hours are 38 hours per week, working shifts between the hours noted.
Key Responsibilities will include:
- Ensuring all calls are answered in line with service level agreements, addressing customer’s queries via telephone and email. This is primarily an outbound role.
- The accurate qualification and understanding of customer requirements.
- Providing a quality customer experience, including interacting with customers, answering general enquires and effectively identifying customer’s needs.
- Understanding how to make aftersales products appealing to customers, ensuring routine servicing is up to date in line with the manufacture’s guidance.
- Up-dating and maintaining our customer databases and work in line with GDPR practices.
- Participating in team meetings to ensure adherence to best practices.
Qualifications:
- Excellent communication skills with a flair and passion for customer service!
- A customer centric approach, always striving to deliver service above customer expectations.
- A professional telephone manner with the ability to quickly build rapport and inspire confidence in customers.
- Confident when using multiple IT systems at once.
- A tenacious approach with the ability to recognise and act upon opportunities when they arise.
- Strong organisational and time management skills.
- A true team player, able to work both alone and as part of a team.
Why join JCT600 and what is in it for you?
As part of our ambition to be best place to work, we offer:
- Highly competitive salary dependent upon experience.
- A life assurance plan and a company pension subject to T&C’s.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.
Read more about our Employee Benefits - JCT600
Our Ambition:
It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.
