Service Charge officer

This Service Charge role is a fantastic opportunity for someone who is passionate about the Housing and Charities sector, and who has a keen interest in property-related responsibilities. The position calls for a professional with a strong commitment to delivering excellent customer service and managing lease agreements efficiently.

Client Details

Our client is a reputable housing association based in Manchester. They have a significant presence in the community, managing a large portfolio of properties. Their primary goal is to provide affordable housing and support to those who need it most, and they are known for their dedication to excellent service and community engagement.

Description

• Manage lease agreements, ensuring all terms are adhered to and any disputes are resolved swiftly.
• Deliver excellent customer service to leaseholders, responding to inquiries in a timely and professional manner.
• Work collaboratively with the property management team to ensure a smooth running of all operations.
• Maintain a comprehensive database of leaseholder records, updating regularly to ensure accuracy.
• Conduct regular inspections of properties to ensure compliance with lease terms.
• Liaise with legal departments when necessary on complex lease issues.
• Ensure all leaseholder communications are clear, accurate and delivered in a timely manner.
• Participate in team meetings, contributing to the ongoing improvement of service delivery.

Profile

A successful applicant should have:

• A robust understanding of property management and leasehold agreements.
• Excellent customer service skills, with the ability to communicate effectively both verbally and in writing.
• Strong organisational abilities, with a keen eye for detail.
• Proficiency in using property management software and databases.
• The ability to work effectively as part of a team, contributing positively to team dynamics.

Job Offer

• A competitive day rate of £200 - £220 per day (GBP).
• The opportunity to work within a dedicated and passionate team.
• The chance to make a difference in the community through your work.
• A dynamic and supportive work culture.

We encourage all who are interested and want to work with a dynamic and highly productive team to apply. This is a great opportunity for those who are looking to make a tangible difference in the Property sector.