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SalaryJob Title: Service Coordinator
Job Location: Reading, Berkshire with travel around the area.
Salary: £22,781 per annum pro-rata
Hours: 28 per week - working alternative Saturdays and includes Bank Holiday Working
Contract Type: Permanent
Are you ready to embark on an exciting journey with the British Red Cross?
We're on the lookout for a passionate and proactive person to join our Health and Local Crisis Response Team as a Service Coordinator. If you're someone who thrives on enthusiasm, can bringing people together, and loves to inspire and guide, then this is the role for you!
Imagine being at the heart of our team, connecting seamlessly with hospital staff, medical experts, and community members, including GP surgeries. As the go-to person for patient referrals, you'll play a crucial role in ensuring a smooth and efficient process. Your rational mind will shine as you evaluate the impact of our services, fine-tuning and improving wherever needed to ensure we're making significant positive change.
This role isn't just a job; it's a chance to make a lasting impact on individuals and communities. So, if you're ready to create a legacy of positive change, join us as a Service Coordinator. Let spread the power of kindness together.
Overall purpose of the role
The Coordinator will be responsible for making settling in calls to patients that have recently been discharged from hospital to check on their patient experience and interactions with health and care services). Insights captured through settling-in calls will be fed-back to the relevant system partners to support continuous improvement of health and care services.
Whilst making the settling in calls to patients the coordinator will make sure that individuals are safe and well at home and their needs are being met, whilst if needs are identified the coordinator will refer and signpost to other statutory or non-statutory services to make sure the individual receives the right level of care and support.
The Coordinator will be responsible for liaising with hospital staff and other medical professionals, to receive patient referrals. Thorough records will be required to evaluate and analyse the outcomes of the services, and this will be the responsibility of the Coordinator. Other responsibilities will include assigning incoming referrals to a Service Assistant (or equivalent), monitoring the service delivery, managing the service budget, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly.
- Responsible for building strong positive relationships and liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals.
- Managing a team of staff and volunteers.
- Evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers.
- Monitoring the service delivery, ensuring service health and safety and evaluating progress.
- Overseeing record-keeping and recruiting.
To be a successful Service Coordinator, you’ll need:
- IT literate.
- Understanding of how to improve service quality for the benefit of users.
- Full UK driving licence holder and access to vehicle.
- Willingness to work flexible hours.
- Ability to deal with queries in a diplomatic, professional and confidential manner.
- Understanding of how to improve service quality for the benefit of users.
- Willingness to work flexible hours.
Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
In return for your dedication and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis
