Service Coordinator

Vysiion

Want to be part of a leading British-owned tech and engineering company? Established in 1996, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

• Co-ordinate change management activities; initiation, scheduling, tracking and reporting.
• Work with the Technical Service Manager and team to support them in tracking and managing to closure, problem management activities.
• Extract, consolidate and standardise service management data from toolsets and provide to Service Delivery Managers for use in service.
• Create, setup and maintain work flows in the service management toolset AutoTask (training will be provided).
• Collaborate with stakeholders to introduce a standardised approach to the estimation of works across services.

What you’ll need to succeed:

• Build Relationships: Establish and maintain positive working relationships with others, across business and IT communities both internally and externally, to establish the service support capability and achieve company goals. Undertake effective stakeholder management at all levels in the organisation.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Focus on Operations Team Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations and the critical success factors of the services provided.
• Collaboration & Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance service outcomes.

What we offer:

• Involved in varied projects that make a positive impact on critical services on a local and national level
• Vibrant company culture with a wide range of events and social activities throughout the year
• Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!