Service Coordinator

Sue Ross Recruitment are working with a specialist medical company in the recruitment of a Service Coordinator.

Liaising with clients based within hospitals throughout the UK, you will be their main point of contact regarding equipment servicing and repairs.  This varied and busy role will involve the following:

• Telephone office support, manning the service department phone lines. 

• Creating day codes for engineers. 

• Liaising with customers, logging machine breakdowns and dealing with customer queries. 

• Liaising with service engineers, dealing with queries and field information. 

• Efficient utilisation of Service Engineers 

• Scheduling of the Engineer’s workload for ‘breakdown’ calls. 

• Checking Engineers timesheets/time tracker, ensuring all paperwork is received and saved. 

• Processing Service Reports onto internal systems. 

• Sending service reports to customers.  Overseeing the scheduling of ‘non breakdown’ calls 

• Assisting with the planning service and test visits. 

• Sending weekly and monthly workload to the service engineers. 

• Planning resources (people and parts) for service visits. 

• Planning resources (people and parts) for return visits. 

• Identifying, ordering and allocating spare parts to the correct job 

We seek candidates with a strong background in administration and customer service.   Experience gained within a similar service co-ordination role is advantageous but not essential.

Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.