Service Coordinator / Administrator

Service Coordinator/Administrator
Full Time - Office Based Role (Uckfield, East Sussex)
£26-30k DOE
Monday to Friday
We have a fabulous new role available for a Service Coordinator/Administrator. We are working on behalf of a well-established family run company that has been in business since 1991. The company has expanded over the years and out grown 3 premises and they continue to go from strength to strength.
Our client is looking for a highly driven, motivated and detail orientated service controller to join their busy and expanding team. As a Service Coordinator you will be responsible for providing exceptional service and support to our team of engineers, as well as customers and clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a real passion and natural talent for delivering excellent service.
As a Service Coordinator, your responsibilities will include:
- Organising and overseeing the scheduling of engineers and technicians for service and maintenance visits
- Planning of engineer/technician journeys in order to keep travelling time reduced and to a minimum
- Responsible for the flow of services provided by the company, ensuring that all services are delivered on-time and to the highest of standards
- Managing and developing relationships with clients and customers
- Acting as the main point of contact for customers, providing updates on service visits and addressing any concerns.
- Overseeing the scheduling of technicians and engineers
- Handle all incoming customer inquiries via phone, email and chat
- Taking customer orders and ensuring they are processed accurately and in a timely manner as well as dealing with returns and exchanges.
- Collaborate with other departments to ensure customer satisfaction
- Handling customer complaints and working to resolve issues and improve customer satisfaction.
- Performing general administrative tasks to support to service department and any other departments as and when required.
- Communicating effectively with both internal teams and external vendors to coordinate service activities
- Maintaining records of services/work undertaken, customer interactions and equipment inventory
- Ensuring all work is carried out efficiently and in line with company policies and procedures.
- Providing accurate and timely information to customers regarding product features, pricing and availability
- Assist with any additional administrative tasks as and when assigned
Key skills required for this role include strong organisational abilities, excellent communication skills, customer service orientation, problem-solving capabilities, and proficiency in administrative tasks.
The successful individual must have/be;
- Must possess strong organisational and time-management skills
- Proven experience within a customer services role
- Outstanding communication skills both written and verbal
- Strong problem solving abilities and attention to detail
- Ability to multi-task and prioritise your workload
- Ability to work well under pressure and to strict deadlines/time scales
- Experience in scheduling workload and journey planning is essential.
- Must be computer literate and experienced with using the Microsoft suite
Benefits Package Includes
- Free onsite parking
- Company pension scheme
- 20 Days holiday
This is a wonderful role where no 2 days are the same, working with a fabulous team in a well established firm. This company has a very low staff turnover which I feel speaks volumes about this company itself.
If this role is of interest please get in contact to discuss this opportunity further.