Service Coordinator/Administrator

Service Coordinator/Administrator
Full Time – Office Based Role (Uckfield, East Sussex)
GBP26–30k DOE
Monday to Friday
We have a fabulous new role available for a Service Coordinator/Administrator. We are working on behalf of a well–established family run company that has been in business since 1991. The company has expanded over the years and out grown 3 premises and they continue to go from strength to strength.
Our client is looking for a highly driven, motivated and detail orientated service controller to join their busy and expanding team. As a Service Coordinator you will be responsible for providing exceptional service and support to our team of engineers, as well as customers and clients. This is a great opportunity for someone who enjoys working in a fast–paced environment and has a real passion and natural talent for delivering excellent service.
As a Service Coordinator, your responsibilities will include:
– Organising and overseeing the scheduling of engineers and technicians for service and maintenance visits
– Planning of engineer/technician journeys in order to keep travelling time reduced and to a minimum
– Responsible for the flow of services provided by the company, ensuring that all services are delivered on–time and to the highest of standards
– Managing and developing relationships with clients and customers
– Acting as the main point of contact for customers, providing updates on service visits and addressing any concerns.
– Overseeing the scheduling of technicians and engineers
– Handle all incoming customer inquiries via phone, email and chat
– Taking customer orders and ensuring they are processed accurately and in a timely manner as well as dealing with returns and exchanges.
– Collaborate with other departments to ensure customer satisfaction
– Handling customer complaints and working to resolve issues and improve customer satisfaction.
– Performing general administrative tasks to support to service department and any other departments as and when required.
– Communicating effectively with both internal teams and external vendors to coordinate service activities
– Maintaining records of services/work undertaken, customer interactions and equipment inventory
– Ensuring all work is carried out efficiently and in line with company policies and procedures.
– Providing accurate and timely information to customers regarding product features, pricing and availability
– Assist with any additional administrative tasks as and when assigned
Key skills required for this role include strong organisational abilities, excellent communication skills, customer service orientation, problem–solving capabilities, and proficiency in administrative tasks.
The successful individual must have/be;
– Must possess strong organisational and time–management skills
– Proven experience within a customer services role
– Outstanding communication skills both written and verbal
– Strong problem solving abilities and attention to detail
– Ability to multi–task and prioritise your workload
– Ability to work well under pressure and to strict deadlines/time scales
– Experience in scheduling workload and journey planning is essential.
– Must be computer literate and experienced with using the Microsoft suite
Benefits Package Includes
– Free onsite parking
– Company pension scheme
– 20 Days holiday
This is a wonderful role where no 2 days are the same, working with a fabulous team in a well established firm. This company has a very low staff turnover which I feel speaks volumes about this company itself.
If this role is of interest please get in contact to discuss this opportunity further.