Service Delivery Administrator

Role: Service Delivery Administrator

Location: Ledbury

Working Hours: Mon to Fri 9am - 4pm, flexible

Salary: 11.42 - 12.50 DOE

Wright Staff Recruitment are currently representing a well established drink supplier in Ledbury. Our client is looking for a Service Delivery Administrator to join their team.

The Service Delivery Administrator role is varied and involves working across several teams to provide help and support where and when it is needed most. The role will involve dealing directly with customers to develop positive relationships, placing, and confirming orders, collections and resolving queries. The Service Delivery Administrator will be required to gain a detailed knowledge of the internal and external systems and processes and carry out checks of these systems in support of orders and enquiries.

Responsibilities:

Sales & Sales Support

Processing inbound requests for customer deliveries/orders/collections.

Pro-active conversion of enquiries and requests to orders and collections.

Balancing and accomplishing day to day workload and priorities in a fast-paced environment.

Assist with creation and distribution of mailshots as and when required.

Providing support for customer account queries.

Answer incoming phone calls and directing as appropriate.

Arranging deliveries with third party hauliers.

Provide timely reporting and management information for Senior Management Team.

.Attend trade shows and industry events as required

Business Support

Proactively creating customer orders and collections using the planning tool and collection wizard in Vloot.

.Provide support to Service Delivery team as required

Work with Service Delivery Team to communicate and distribute changes as needed.

Provide coaching on new or changed processes as needed.

To assist with administration of new business.

Addition and management of enquiries and orders on VLOOT.

To help collate information for reporting purposes.

Provide support and cover in respect of container returns.

Proactively support administration duties for all areas of the business when required.

Participating in system changes as required by the business

Customer Service

To be first point of contact for customers contacting the client by phone, email or in person.

To ensure prompt and professional answering of the phone.

To liaise between customer and supplier to ensure assets are delivered on time to the required specification.

To respond to all queries and questions regarding the clients product range.

To ensure customers are always kept informed and up to date.

To process ongoing orders from receipt through to delivery

To respond to queries and questions from internal customers.

Manage customer relationships and provide direct customer liaison.

Build positive working relationships with third party hauliers

General Administration

Update of Vloot and Service Delivery planning with all customer enquiries, orders, collections changes, notes and other information as required.

To help collate information for reporting purposes.

To help support the Business Support Team, Sales team, the Service Delivery Team / Team Leaders, reverse Logistics co Ordinator and Logistics Manager with additional tasks as required.

Planning and organising

To effectively plan and organise time to maximise productivity and efficiency. As required, occasional travel to other sites, customer sites or events will be required.

Systems

To be fully conversant with the systems required to operate as part of the role and to use systems in line with operating policies and procedures.

Risk & Compliance

Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Health & Safety

You must: 1. Take care of your own health and safety and that of people who may be affected by what you do (or do not do); 2. Co-operate with others on health and safety, and not interfere with, or misuse, anything provided for your health, safety, or welfare; 3.follow the training you have received when using any work items your employer has given you. 4. Follow health & safety rules and practices, report incidents and accidents, unsafe equipment, practices, or conditions

Wright Staff are acting as an employment business in relation to this vacancy.