Service Delivery Administrator

Service Delivery Administrator

11.44 - 12.44 per hour (dependent on experience)

Ledbury Based

Monday to Friday 8.30am to 4.30pm (hours flexible)

Adecco are proud to be working with a UK leading company, who pride themselves on offering a seamless distribution service.

Purpose of the role:

The Service Delivery Administrator will have responsibilities covering the administration for the Service Delivery team as well being the 'owner' of the Customer Short Term Rentals orders and collection requests. Success in this role means becoming an expert in end-to-end operational delivery and being able to deliver that service as the need arises.

The Service Delivery Administrator role is varied and involves working across several teams to provide help and support where and when it is needed most. The role will involve dealing directly with customers to develop positive relationships, placing, and confirming orders, collections and resolving queries. The Service Delivery Administrator will be required to gain a detailed knowledge of the internal and external systems and processes and carry out checks of these systems in support of orders and enquiries.

Key Responsibilities:

Sales & Sales Support

• Processing inbound requests for customer deliveries/orders/collections
• Pro-active conversion of enquiries and requests to orders and collections
• Balancing and accomplishing day to day workload and priorities in a fast-paced environment
• Assist with creation and distribution of mailshots as and when required
• Providing support for customer account queries
• Answer incoming phone calls and directing as appropriate
• Arranging deliveries with third party hauliers
• Provide timely reporting and management information for Senior Management Team
• Attend trade shows and industry events as required

Business Support

• Proactively creating customer orders and collections using the planning tool and collection wizard in VLOOT
• Provide support to Service Delivery team as required
• Work with Service Delivery Team to communicate and distribute changes as needed
• Provide coaching on new or changed processes as needed
• To assist with administration of new business
• Addition and management of enquiries and orders on VLOOT
• To help collate information for reporting purposes
• Provide support and cover in respect of container returns
• Proactively support administration duties for all areas of the business when required
• Participating in system changes as required by the business

Customer Service

• To be first point of contact for customers by phone, email or in person.
• To ensure prompt and professional answering of the phone.
• To liaise between customer and supplier to ensure assets are delivered on time to the requiredspecification
• To respond to all queries and questions regarding clients product range.
• To ensure customers are always kept informed and up to date.
• To process ongoing orders from receipt through to delivery
• To respond to queries and questions from internal customers.
• Manage customer relationships and provide direct customer liaison.
• Build positive working relationships with third party hauliers

General Administration

• Update of VLOOT and Service Delivery planning with all customer enquiries, orders, collections changes, notes and other information as required.
• To help collate information for reporting purposes.
• To help support the Business Support Team, Sales team, the Service Delivery Team / Team Leaders, reverse Logistics Coordinator and Logistics Manager with additional tasks as required.

Planning and Organising

• To effectively plan and organise time to maximise productivity and efficiency. As required, occasional travel to other sites, customer sites or events will be required.

Systems

• To be fully conversant with the systems required to operate as part of the role and to use systems in line with operating policies and procedures.

Risk & Compliance

• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Skills & Experience:

Essential

• Highly organised and attentive to detail.
• Ability to prioritise workloads.
• Strong interpersonal skills.
• Team Player.
• Excellent written and verbal communication skills.
• Practical problem-solving ability.
• Computer literate- experience Microsoft Word, Excel & Outlook
• Numerate with analytical ability.
• Ability to multi-task.

Desirable

• A good understanding of financial systems.
• Experience in using SAP would be an advantage but not essential as training would be provided.

If you are interested, please apply online, or call Adecco Worcester

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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