Service Delivery Manager

At Thoucentric, we work on various problem statements.

• The most popular ones are -
  
• Building capabilities that address a market need, basis our ongoing research efforts
  
• Solving a specific use case for a current or potential client based on challenges on-ground
  
• Developing new systems that help be a better employer and a better partner to clients
  
• All of these need the best of minds to work on them day-to-day; and we do exactly that!
  
• Your contribution to organization development is as important as outward facing consulting.
  
• We are invested in both, employee growth and client success!

Source to pay function focusses on enhancing the supplier experience and covers all areas right from managing the invoice processing right until ensuring the payments are made to suppliers on time and in full.

Here is how your day would look like:

• KPI: Drive the key performance for Clientwhich enhances the supplier experience such as ensuring top standards in areas Payment on Time, Purchase order compliance,
  
• Query Resolution: Work alongside all PO Creators and help them solve the queries pertaining to invoice approval, budget non availability, Goods Receipt status, payment status, etc
  
• Nil Corporate Audit Deficiencies: Payments is one of the critical process in Client with huge financial risks. Ensuring all controls are in place for smooth functioning of payment process and its eventual substantiation as part of Corporate Audit to ensure NIL deficiencies
  
• Over due reduction: Be part of the continuous journey to ensure all the overdues are settled and addressed in orderly manner and ensure sustainable reduction in overall overdues
  
• Drive Projects: Participate in and drive existing IT and transformation projects which improves the overall payment process and user experience

Requirements

• Team Management skills: Drive and motivate the team to perform at high levels of performance in the role of a senior team member and to provide subject matter expertise for one or more country specific skills related to language or accounting knowledge.
  
• To ensure the integrity of financial systems and the financial operating model, in accordance with financial procedures, external audit requirements.
  
• Provide subject matter expertise for specific local accounting operations for a country, within the overall context of the harmonized operating model.
  
• Implement and ensure standardization and best practice from other jurisdictions to maximize efficiency and load balance.
  
• Identifies key issues and delivers efficient responses through implementation of the right procedures.
  
• Acts as internal consultant to satisfy stakeholder expectations.
  
• Continuous Improvement skills through Consistently work to identify opportunities and implement continuous improvement to achieve harmonisation and standardisation.

Benefits

What is in it for You:

• Be part of the exciting Growth Story of Thoucentric!
  
• Work on projects that help you stay ahead of the curve. Not just exciting projects, if you are a self-starter, you will also get multiple opportunities to design, drive and contribute to the organizational and practice initiatives.
  
• Challenge yourself in an environment with higher expectations ensuring constant learning curve and steep growth opportunities
  
• Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests etc. Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.