Service Delivery Manager

Service Delivery Manager

London

£40,000 - £50,000 Basic Salary + 20% Bonus

Excellent Company Benefits

Your new company:

You'll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand the urgent demand for cutting-edge skills in today's leading organisations. Leveraging our extensive expertise and worldwide connections, we specialise in securing top-tier professionals, and placing them precisely where they are needed most.

Why are we hiring?

We are growing an exciting area of our staffing business, offering an innovative staffing solution to our clients. Due to recent success we are growing our Project Services & Solutions (PS&S) team and are looking for a Service Delivery Manager (SDM) to support us with our increasing client base. SThree Project Services & Solutions provides flexible delivery options that enable our clients to maximise their project budgets and deliver digital transformation portfolios at pace.

** Please Note **

This is not a Project Manager opportunity, nor is it an IT Service Delivery Manager vacancy - We are hiring for a "Recruitment Service Delivery Manager". We need someone who understands the recruitment industry (SoW, MSP solutions). This is high touch point, strategic, highly process driven type opportunity.

Who will you be working for?

As Service Delivery Manager you would be responsible for a number of private and public sector clients, ensuring that the PS&S services being delivered are done to time and quality; engaging our expert interims and associates to ensure risks and issues are measured and managed.

You will be a key player in shaping and growing our presence within your account portfolio; being the commercial expert, providing insight to customers, introducing PS&S services to their business and working closely with our expert recruitment consultants across the SThree brands to make every account as successful as possible.

As Service Delivery Manager, your key activities will include:

• Oversee the delivery of PS&S services on time, on budget and to agreed standards
• Ensure PS&S customer projects/ services are properly planned, delivered and communicated through the methodology from initiation through to closure
• Provide commercial insight into customer account growth, work with relevant sales consultants to ensure PS&S are performing to our highest capacity within every customer account
• Produce and maintain regular reports on deliverables, milestones, SLAs etc
• Act as a trusted SME partner to ensure that each Customer receives the highest level of service that we can provide.
• Provide consultative SME expertise to create new commercial opportunities for PS&S
• Ensure that each account aims to achieve positive net growth per quarter and specific account revenue and margin targets.
• Provide commercial expertise to ensure that we are maximising our opportunities within all clients.
• Managing the resource levels and project pipeline to ensure appropriate levels of resources are maintained.

What you need to bring with you:

• Track record of building credible customer relationships at all levels within an organisation across different departments and customer groups
• Broad and basic understanding of IT technology concepts and software implementations would be an advantage
• Experienced in managing requirement definition through to the creation of statement of work based work services
• A strong Recruitment Consultancy background
• Track record of managing remote stakeholders/teams/multi-location
• Financial Awareness and Budgetary Control skills
• Strong communication, negotiation, engagement, influencing skills

What you will get in return:

Here at SThree we promote a very healthy hybrid working environment and an opportunity to carve out your own career path with a clear development plan. Plenty of incentives to aim for, with trips to destinations all over the world for our top performers, Exclusive Director Lunch Clubs, plus various individual and team rewards on a regular basis. A selection of other benefits include:

• Company Share Scheme
• Global opportunities in 33 locations (from Chicago to Japan)
• Clear progression plan (Velocity Programme)
• 28 days holiday + bank holidays + annual leave purchase scheme
• Industry leading maternity and paternity leave
• Private medical cover and optional dental cover ...... and many more!

PLEASE NOTE YOU ARE APPLYING DIRECTLY TO ME - THIS IS NOT A REC2REC ADVERT!

Interested in finding out more - reach out to me directly for an immediate interview.

What we stand for..

We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected.

If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.