Address
Form of work
SalaryJob Title: Service Development Manager (2 posts)
Job Location: Homebased with travel as required
Salary: up to £50,000
About Us
We are the largest not-for-profit provider of housing and care for older people in England. We manage 60,000 homes for people in later life across almost 1,700 sites and operate in over 85% of local councils in England. Helping people enjoy later life is our passion. It has been for nearly 60 years. And today, in an ageing society, our housing, care and support is needed more than ever.
As England’s largest provider of specialist housing and care for those in later life, we’re committed to creating choice and opportunity for everyone. We put our residents at the heart of everything we do, listening carefully and shaping our homes and services around them.
And we’re proudly not-for-profit, which means every penny we make is reinvested into our properties and services, building more and innovating for the future so that people can have a home where they love living in later life.
Why Join the Property Delivery Team?
We are diverse team of over 100 colleagues delivering resident focused property solutions. We operate through a team of 50 surveyors each with a defined group of locations and each surveyor is responsible for between 30 and 40 locations.
This is an exciting time to join us as we conclude procurement of 15-year, £1.7bn contracts. The 8 new contracts will provide a transformational approach to how we deliver services to our residents and realise efficiencies for Anchor. To equip Anchor with the skills and capacity to realise the benefits of these contracts we are recruiting to various new roles!
The Role
As a Service Development Manager, reporting to the Head of Strategic Partnerships, your primary responsibility will be the development and implementation of property maintenance and repair Service Delivery, process, and value improvements. Operating in an environment of significant change, you will work closely with senior property delivery teams, including Heads of Property, Commercial Managers, and Strategic Partnering Managers. Building strong relationships with external contract partners will be essential to the success of your role.
Key Responsibilities:
- Development and implementation of property maintenance and repair Service Delivery improvements.
- Collaboration with senior property delivery teams and external contract partners.
- Use of influencing, communication, analytical, and organisational skills to drive business improvement methodologies in a fast-paced environment.
- Handling, analysing, and understanding diverse data sources with strong IT and MS Excel abilities.
- Application of change management processes and approaches.
About You:
Qualifications & Experience:
- Project Management and/or Business Analysis qualifications.
- Construction/Property-related experience.
- Business Improvement expertise with evidence of continuing professional development.
- Experience in property and asset management improvement projects.
- Ability to produce communications for a wide range of stakeholders.
- Presentation skills for diverse audiences, including senior stakeholders.
- Commercial awareness and understanding of business processes.
- Analytical and problem-solving skills.
- Report presentation, both written and verbal.
- Balancing multiple priorities and conflicting issues.
- Experience in multidisciplinary teams with a collaborative approach to introducing change.
- Relevant experience working with internal and external stakeholders to deliver and/or improve operational services.
