Service Delivery Manager

Service Delivery Manager
Up to £42,000
25 Days Holidays + Bank Holidays
Gloucester, GL1
Monday - Friday
Two Global Leading FM companies have merged, creating a National FM provider of Hard Service Maintenance specialising in MOD and Government Contracts. 
Having filled over 60 vacancies across numerous contracts in 2023 - HVAC FM have fantastic knowledge of the internal progression opportunities, and additional training available expensed by the client. 
Having multiple contracts with 5+ years remaining, this role offers excellent job security and real employment longevity, coupled with a fantastic benefits package. 

Key Responsibilities of a Service Delivery Manager:

• Overseeing the delivery of Reactive & Programmed maintenance on the Establishment to ensure Key Performance indicators are met and tasks are completed to a standard that meets the contractual ‘First Time Fix’ requirements.
• Undertake Programmed maintenance inspections as required.
• Undertake assurance activities iaw Vivo Contract Quality Plan 
• Ensuring that all Maintenance and Billable Works activity carried out on site is conducted iaw JSP 375. 
• Delivering Billable works (<£25k) as directed by Line Manager.
• Reviewing all Inspection Reports and certification raising the necessary Remedial tasking and SONs for works >IRT, as appropriate, ensuring that Statutory remedials are correctly identified and actioned on the CAFM.
• Managing End User requests for hard copies of Inspection reports. 
• Providing technical support and advice as required to DIO and HoE representatives
• Working closely with Mobile APs to ensure that all applicable works conform to the requirements of JSP 375
• Carrying out the duties of; Asbestos Responsible Person, Legionella Responsible Person, Temporary Works Coordinator and CDM Principal Designer/Principal Contractor.
• Identifying opportunities to reduce energy consumption on site and initiate Billable Works as appropriate by the raising of Statements of Need. 
• Managing FGas and waste compliance within the establishment.
• Managing the delivery of Grounds Maintenance within the establishment
• Acting as an On Call Services Manager as required. 

Essential Skills (Not a requirement) of a Service Delivery Manager:

• ONC/BTEC level qualification electrical/mechanical engineering related discipline (or equivalent experiential experience)
• Technical training to maintain and develop technical competence and awareness in the following:
  • Asbestos / Legionellosis 
  • Familiarity with the sites and assets for which the person is responsible
  • Emergency first aid
  • Fire safety
  • Full Driving License

If this position of a Service Delivery Manager is of interest to you, feel free to click apply or call the office on (phone number removed) and ask for Bob.