Service Delivery Manager

Service Delivery Manager

£65,000 - £75,000

Corsham

With exceptional experience bringing innovative technology to businesses, our client provides a level of service like no other to their customers. Using proven technology to continuously challenge how best to drive business change, from consultancy implementation through to support services, they leave no stone unturned.

As the Service Delivery Manager, you will have ownership of a key account, being the primary point of contact, providing strategic direction to the wider tech team who are supporting your client.

If you are a Service Delivery Manager with a strong tech background, with a flexible approach, and leadership qualities, then get in touch.

Benefits:

• Hybrid working (2 days per week in the office)
• Up to 10% annual performance bonus
• Private healthcare
• Generous pension contribution
• Death in service
• Free breakfast, lunch and snacks
• Training & Support

Responsibilities:

• Lead a team of Network Engineers, providing guidance, mentorship, and support
• Oversee onsite technical support for clients
• Assist with project implementation
• Act as an escalation point for Customer issues ranging from incident management to contractual negotiations
• Monitor and analyse Service Delivery metrics, including SLAs, KPIs, and customer feedback, to assess performance and identify areas for improvement
• Collaborate with internal teams to resolve Service Delivery issues and implement corrective actions
• Drive initiatives to enhance Service Delivery processes, reduce operational risks, and increase overall service efficiency
• Implement preventive measures to minimise the likelihood of future escalations and customer dissatisfaction

Skills/ Experience:

• You will need a technical understanding, and experience managing multiple end-user accounts
• Experience in a service management type role
• Able to work well in a high-pressure environment
• Able to build and maintain good working relationships

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We work to the highest possible standards for our candidates and clients.