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SalaryOur wonderful client, a successful, innovative and growing business in Oxford, are looking to add a Customer Success Manager to their team.
This role will be focussed on managing relationships with your Buyers to maximise customer success and Service Delivery.
We are looking for an individual with a proven track record in face to face client meetings and experience delivering presentations to clients. The ideal candidate with have a minimum of 3 years experience in a B2B Customer Success/ Service delivery environment.
Benefits for this role include:
- 25 days holiday + bank holidays
- Performance related bonus
- Compassionate leave
- Flexible working (Hybrid)
- Social Events
- Free parking
- Flexi Fridays!
Key responsibilities will include:
- Develop an engaging relationship with clients to maximise customer satisfaction
- Develop tools and strategies for the clients to ensure they can recognise the value they are getting
- Ensure Supplier escalations are managed appropriately
- Create and manage the budget for your client s buyer accounts
- Maintain action plans for your Buyers and deliver reports to senior managers
- Deliver performance reports to sector managers to ensure standards are withheld
- Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure clients are receiving first class Customer Service.
It is also important that you will display experience in managing information within a service environment and have demonstrated the ability to manage customer relationships.
