Address- Contrat permanent
- Temps plein
- De 2 à 5 ans d’expérience
- Aucun niveau d'étude exigé
- Informatique / Systèmes d’information
Chorley office / hybrid
Mission
We are Cegedim e-business, one of the leading UK providers in supply chain management technology. Our team work with thousands of businesses to help simplify and digitalise their procurement processes through our powerful platform Netix, which is central to our SY Supply Chain offering. Unlike traditional EDI platforms, Netix One and Netix Flow are unified commerce solutions that empower businesses to significantly improve administrative efficiency, cash management and visibility. Netix allows businesses to seize all opportunities by quickly establishing trading partner connections; whilst seamlessly integrating into their ERP, WMS, e-commerce, or accountancy system.
We’re looking for an IT Service Delivery Technician to join our leading Lancashire based technology company. It's the ideal role for someone with a keen aptitude for technical troubleshooting and customer service who is looking to build a career in IT and to broaden and strengthen their existing technical skillset.
Your next role?
The role will give you an opportunity to learn and build expertise in numerous leading-edge technologies (Web services, API) and to fast track your career towards larger and more complex technical challenges.
What will you be doing day to day?
- Providing email and phone support for the business
- Migrating customers to new technology/platform
- Liaising with technical teams regarding communications methods/AS2
- Using both technical and relational skills to lead your task to completion
- Providing a high level of customer service
- Managing your workload and priorities.
- Documenting & reporting on Progress
- Working with cutting-edge technologies that are defining the future of the cloud
- Building an excellent rapport with our customer base
- Directly engaging with all departments to provide relevant feedback to help and improve our products
Profil
What we're looking for?
- Qualification in IT: Degree/BTEC or similar
- Great customer skills and good all round IT troubleshooting skills.
- Confident, friendly and outgoing, always happy to role your sleeves up and go the extra mile with a “can do” attitude.
- A passion for understanding technology, quickly exploring and learning about new technologies.
- A strong analytical, problem solving mind-set, quickly able to isolate root cause of an issue and provide a practical solution.
- You want the opportunity to make an impact in a scaling business
In return you'll be given a competitive salary and excellent benefits package as well as hybrid working
If this sounds like you, please apply online with your CV.
Useful info
Words from our recruitment team
Hello, I'm Paul - my team and I manage the Internal Recruitment function for the Cegedim businesses across the UK. I'm always happy to hear from you, whether you are applying for a specific vacancy, want to know about upcoming opportunities or just want to have a chat about working here. You can contact me at p.baker@newtonblue.com or on 020 3411-2022 (ext. 5) or the team on recruitment@cegedimrx.co.uk
Paul BAKER
Internal Recruitment Manager
Localisation
Buckshaw Village, Buckshaw Village, United Kingdom
