Service Design Manager

Our IT Department is responsible for the design, build and support of the University’s technical infrastructure, back-office and teaching and learning applications, and classroom technology.
You will be based in Canterbury with opportunities to work from home at least some of the week. The role will provide you with the opportunity to work across our infrastructure, applications, and user technology domains. Your primary role will be to Lead the design and documentation of IT services to meet business requirements.
We need someone who can:
Engage and coordinate our service owners, business analysts, and technical staff to help design our IT services.
Work at a detailed technical level with colleagues across IT and elsewhere; ensure business requirements and challenges are understood and catered for.
Work with stakeholders to ensure Service Designs deliver the expected benefits.
Understand possible design trade-offs, and champion an appropriate balance between all four ITIL v4 dimensions.
Assist the Service Transition process, providing design context, and advising on the suitability of lower-level design decisions when required.
As an IT Service Design Manager, you will:
Have a practical and demonstratable understanding of ITIL and Service Design.
Be logical and methodical, capable of planning and leading complex work.
Be skilled at building consensus between people with different skillsets and perspectives.
Have patience and be diplomatic - skills you have utilised whilst working in. complex technical, and time-pressured business environments.
Be a team player, happy to contribute, lead and be led.
Have a desire to add value, and to continually improve processes.
If you have the skills and experience we are looking for, this is a great chance to develop your career in a unique environment that offers excellent training, support and benefits.
Benefits of Working at CCCU
Canterbury Christ Church University is located in the world famous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse.
Our staff enjoy competitive salaries and a great working environment with a number of benefits ranging from the occupational pension scheme to use of the University’s facilities including the library and fitness centre.
We offer generous holiday entitlements plus eight bank and public holidays, as well as discretionary days over the Christmas period.
Flexible Working
We are committed to supporting flexible methods of working wherever possible. Campus attendance will vary on a day-to-day basis and across the year, but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus, but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you.
#yourCCCU
Start date for applications: 8th of May 2024
Closing date for applications: 26th of May 2024
Interviews are to be held: To be confirmed shortly after closing
If you require further information regarding the post please feel free to contact andrew.chenery@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ04599.
Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.
Please note applications must be made online via the University website; details sent directly via email cannot be considered.
Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.