Service Desk Analyst - 1St Line

SERVICE DESK ANALYST - 1ST LINE
LOCATION - YORK
SALARY - £23,000 TO £26,000
FT OFFICE BASED
Your new role
Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Products and manage user queries and technical issues which come through on a Ticket system.
What you'll need to succeed
Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support.
Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems / service statuses.
CORE SKILLS - Knowledge of Operating Systems (MS Windows), Active Directory, Laptop support, experience with a Service Desk tool such as ServiceNow, previous IT / 1st Line support knowledge, excellent communication skills - both written and verbal.
What you'll get in return
This position is full-time in the York Office. The salary on offer is between £23,000 - £26,000.
Please Note - Vetting and Security Clearance will need to be passed prior to starting.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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