Service Desk Analyst

Company	Lockheed Martin CorporationSee more
Address	Helensburgh, Argyll and Bute
Category	Customer Service

Job description

Information Technology

Helensburgh

About the Role

Join Our Dynamic Team as a Service Desk Analyst! Are you ready to elevate your career? Due to an internal promotion, we're seeking a highly motivated Service Desk Analyst to join our exceptional team based in Faslane, Helensburgh. Embrace a work-life balance with our 9/75 schedule, allowing you to enjoy every other Friday off!

Key Responsibilities: As a Service Desk Analyst, you'll play a pivotal role in delivering outstanding customer service. Your duties will include logging incidents and requests using our advanced Service Desk tool, ensuring their prompt resolution within Service Level Agreements.

Opportunities for Growth: Explore a diverse range of tasks, including escalating tickets to 3rd level teams, maintaining asset registers, updating knowledge base articles, conducting daily system checks, installing security patches, deploying workstations and printers, and actively participating in project delivery tasks. Immerse yourself in hands-on experience with various software tools and services, fostering continuous development of your IT knowledge and skills.
Why Join Us?

Exciting career growth opportunities
Collaborative and supportive team environment
Exposure to cutting-edge technologies
Embrace a healthy work-life balance with our 9/75 schedule

Take the next step in your career journey! Apply now and become an integral part of our innovative Service Desk team. Let's shape the future of IT together!

Required skills, qualifications and experience

Previous experience in a Service Desk / Helpdesk environment
Familiarity with soome or all of these technologies: Windows 10/11 Desktop, Windows Server, Microsoft Exchange, Microsoft Active Directory, ITIL best practices, and Virtualisation tools like VMware
Strong troubleshooting and problem-solving skills
Motivated and eager to expand your knowledge and experience
Enthusiastic team player with the ability to take initiative

Job Reference Number

14921BR

Employee Type

Full Time

Hours Per Week

37.5

Working Schedule

9/75

Country

United Kingdom (UK)

Clearance Required for Role

Graduate, Intern or Apprentice Vacancy?

What we offer you

At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more.
We are an employer in support of and offering Flexible working with the option to also work a 9 day fortnight depending on business requirements, where you have the option of Fridays off. We offer Competitive salaries alongside a flexible holiday entitlement.
We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below:

Private Medical Insurance
Competitive Pension
Dental
Critical Illness
Life Assurance
Travel Insurance
Employee discounts for top high street shops
Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc
Internal training and development alongside out Education assistance programmes
Reimbursement for a professional membership
Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave

Business Environment

Lockheed Martin UK – Strategic Systems (LMUK SS) is the single contractor providing specialist Waterfront In-Service Support to the Royal Navy's Trident Strategic Weapon System (SWS). The company plays a supporting role in the operational readiness of the nation's nuclear deterrent on board VANGUARD class Trident Submarines and provides the Ministry of Defence (MoD) with safe, efficient and responsive support. LMUK SS, as part of the ABL Alliance with AWE and Babcock, is also responsible for the management of operations at the Royal Naval Armaments Depot Coulport (RNAD(C)). Looking to the future, LMUK SS supports the joint US and UK submarine design efforts in New London Connecticut and Barrow-in–Furness.

Equal Opportunity Statement

Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.

Job Expires

18/03/2024