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Form of work
SalaryOur PE backed client, the largest in the UK with an aggressive growth-strategy are seeking multiple Service Desk Analyst/Engineer to build out an internal Service Desk capability.
As the Service Desk Analyst/Engineer, you will part of the wider IT Team which manages an infrastructure that is primarily based on Microsoft Azure, Office and Dynamics 365, with a hardware stack based around the Lenovo ThinkPad range - As the Service Desk Analyst/Engineer, you will help manage this infrastructure whilst supporting the internal users.
Key accountabilities as the Service Desk Analyst/Engineer but not limited to:
- Triaging and responding to helpdesk queries as part of an ITIL L1 service management model
- Managing the hardware stock and managing purchasing in collaboration with the Operations Manager.
- Assisting with license management
- Liaising with users to resolve requests in line with given SLAs
- Staying up-to-date on the latest technologies within the tech stack
- Monitoring usage, capacity and security
- Suggesting improvements with a view to enhance the experience of the users
Essential qualifications, experience and skills required as the Service Desk Analyst/Engineer:
Most important:
- Office 365 - Word, Excel, PowerPoint, SharePoint and Teams
- MS Exchange
- Group Management on O365 Admin
- Comfortable with general IT Lenovo support
- Managing user permissions on Azure
Important:
- Awareness of software delivery lifecycle (ITIL ITSM)
- Jira / Confluence
- Awareness of structured data management and SQL
This is an exciting time to join a company with significant growth plans, adding true value to the delivery of the long-term IT Operations vision. The successful candidate will benefit from exposure to the full spectrum of the Microsoft technology stack, exposure to industry-leading security products and a permanent place in an evolving IT Team.
Built on diversity, the ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued and able to thrive as part of a winning, engaged team.
As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.
