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Form of work
Salary2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the Service Desk Engineer will ensure that solutions are well-maintained and supportable.
This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic.
Overview:
- Permanent role with a salary of up to £38k basic + benefits package.
- Fully onsite position, no hybrid options available.
- Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team.
- Working hours are Monday-Friday, 8:00am - 4:30pm.
- Available for out of hours support for any critical production issues.
Requirements:
- Experience providing 2nd line technical support and desk side support
- Windows Server / Print Services
- Active Directory
- Advanced knowledge in Computer Hardware
- Advanced knowledge in Common Software applications
- Advanced knowledge in Microsoft Operating system
- Proficient knowledge in Printer Hardware
- Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
- Proficient knowledge in Ticketing software
- Microsoft Office & Office 365 applications
Desired Skills:
- VMware virtualisation knowledge.
- Network and server hardware and components IT qualifications may include
- A+ Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in desktop area
- Microsoft Office Specialist (MOS) certification
