Service Desk Engineer

Service Desk Engineer
Salary: £35,000 - £45,000 Per Annum
Location: London
Job Type: Permanent
Job Time: Full Time
Hours Per Week: 35
Closing Date: Wed, 13 Mar 2024
Reference: FEB20249760
The role
Our client is looking for a Service Desk Engineer to join their newly created Technology team, providing first and second line support to a remote working user base.
What you'll do
- Install & configure hardware, operating systems and applications.
- Assist with the use and maintenance of corporate security systems.
- Meet SLA targets for Service Desk based upon Incident, Problem & Change Management.
- Building & updating images on EndPoint Manager.
- Respond to Service Desk level 1 & 2 support queries.
- Set-up new starter accounts and hardware.
- Support Azure Virtual Desktop & provide support for the Microsoft 365 stack.
What you'll need
- Service Desk Experience.
- Strong knowledge of Windows 10, Office 365, Server 2019 & Exchange Online.
- Azure Virtual Desktop and Azure Management experience.
- Experience of Azure Active Directory, Group Policy & SharePoint Permissions.
- OneDrive and SharePoint end user support.
- Previous experience with VPNs and supporting remote office locations.
- Web development or SQL knowledge would be an advantage.
- A willingness to learn new skills (particularly agile working).
- A criminal record check / DBS disclosure (if offered the position).
What you'll get
- Home-based working with flexible hours.
- 25 days’ holiday - plus additional 3 days at Christmas (and bank holidays).
- Pension (5.5% employer contribution).
- Annual salary increase.
- Employee Assistance & Wellbeing Programmes.
What our client does
Our client is a charity for hearing-impaired young people.
Disability Confidence
Our client is a Disability Confident Employer and is committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
Other organisations may call this role Helpdesk Engineer, IT Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 2nd Line Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, 2nd Line Helpdesk Engineer, or 1st Line Helpdesk Engineer.
So, if you’d like to join the team as a Service Desk Engineer, please apply via the button shown. This job is being posted by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.