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SalaryService Desk manager required by my leading client within the technology sector.
You will be working within a dynamic technical team where you will spearhead the IT Service Desk, comprising Front-Line, Second Line, and Third Line support engineers. Your responsibilities will include optimizing the output and performance of the IT Service Desk, guiding teams towards achieving excellence.
You will be a process driven individual with the flare to mentor and lead people.
You must be able to demonstrate proficiency as a Service Desk Manager or in a similar role and have experience in an ITIL-based Environment.
- A solid background in customer service.
- Familiarity with the Autotask ticketing system or similar platforms.
- Knowledge of ITSM and RMM tools.
- Effective leadership and team motivation abilities.
- Experience in conducting 121's and appraisals.
- Competence in developing and refining ITIL-based processes.
- Familiarity with Change Management frameworks.
- Strong stakeholder management skills.
- Excellent communication skills, both written and verbal.
- Technical support knowledge at the Level 2 Engineer level.
Please contact me for more detailed information
