Service Desk Manager

The Opportunity
Nigel Wright are delighted to be partnering with a growing Managed Services Provider in the search for a Service Desk Manager. Our client have had a successful year of growth in their offering, winning new clients and are looking to add a manager to the team to help create a formal Service Desk structure. This is an exciting time to join a small but growing business and make a real impact by bringing experience and knowledge on Service Desk best practice to set them up as they scale.
Key details 

• This role is remote first. Our client have their roots in Nottingham but are based remotely, most of their clients are in the Midlands so someone based within a 60-90 minute commute would be advantageous to service any face to face client requests. 
• Monday-Friday - core "9-5" hour support, no out of hours or weekend work 
• Managing a current team of 3 with future scope to recruit with growth - current team are very experienced 

The Day to Day

• Create and shape a Service Desk / service delivery structure using their current ticketing system and resources available 
• Bring experience from other organisations to help shape and influence the service delivery to provide the best service to their clients 
• Bring leadership, guidance and support to a team of 3 with potential to recruit and grow with the business 
• Provide reporting and KPI performance monitoring 
• Provide some technical support / guidance and assistance where required although the 3 team members already in the Service Desk team have a good level of technical experience. 

Key Requirements

• Experienced Service Desk Manager - MSP experience would be great but not essential 
• Someone who can lead and line manage a small team  
• Microsoft 365 environment experience essential 
• Azure knowledge would be preferential 
• Working knowledge of networking (they use Meraki but others are also fine)
• Working knowledge of Security (they use Connectwise stack but again, others are fine)

Next Steps
Please apply and a consultant will be in touch with next steps if you are successful.