Service Desk Team Leader

Debbie Burbage Recruitment is excited to present a unique opportunity for a skilled IT Service Desk Team Leader at our esteemed client's Northampton-based office. This pivotal role involves leading a dedicated team of two, providing exceptional third-line support for a bespoke system as well as addressing various network technical issues.

Key Responsibilities:

• Lead, mentor, and manage a small IT Service Desk Team to provide efficient and effective third-line support.
• Ensure high-quality technical support for a bespoke system, addressing and resolving issues in a timely manner.
• Manage and resolve network-related technical challenges, ensuring reliable system performance and connectivity.
• Develop and implement strategies to improve the support process, enhancing the overall productivity and efficiency of the team.
• Collaborate with other departments to ensure a cohesive approach to IT support and system management.
• Provide regular reports on help desk efficiency, issue resolution metrics, and team performance.
• Ensure the team is up to date with the latest technologies and IT support methodologies.

Candidate Requirements:

• Proven experience as an IT Service Desk Team Leader or similar leadership role within an IT support environment.
• Strong technical background with in-depth knowledge of IT systems, networks, and various support platforms.
• Experience in providing third-line support for bespoke systems and resolving complex network issues.
• Excellent problem-solving skills and the ability to make quick, effective decisions.
• Strong leadership and team management skills, with the ability to motivate and guide team members.
• Exceptional communication and interpersonal skills, capable of handling both technical and non-technical queries.
• Relevant IT certifications (e.g., ITIL, Microsoft, Cisco) would be advantageous.

Remuneration

o Salary: GBP30,000 - GBP35,000 per year (depending on experience)

o On-call supplement

o Working Monday to Friday 9am - 5:30pm

o 28 days holiday including statutory days (increasing with service)

o Onsite parking

o Company events

o Company Pension

o Cycle to work scheme

o Store discounts

o Health & wellbeing programme

o Casual dress

o Annual bonus

Debbie Burbage Recruitment is committed to equal opportunities and diversity. Candidates with equivalent qualifications and more or less experience can apply. We are a member of the Recruitment and Employment Confederation (REC) and are acting as an Employment Agency and as an Employment Business in relation to this vacancy.

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