Service Desk Team Leader - Essex Based

Southend Essex based client are looking for an accomplished Hands-On service Desk Team Leader to be the escalation point for the team and provide high level of support.

Hybrid Working on offer.

Requirements

• Recent Team Leading experience is essential..
• Recruit and develop Service Desk staff to complement each other and achieve collective objectives.
• Monitor and adjust KPIs, development needs, and training plan
• Develop and improve skillsets and specialisms.
• Lead the Service Desk team to exemplify a customer-focused culture.
• Take ownership of tickets and call queue; ensure calls are managed, allocated, escalated and resolved within SLA's
• Strong hands on technical knowledge of Microsoft Office 2019-Office365, Windows 10 - 11 and Active Directory management

Experience working in a Service Desk ITIL aligned environment is essential.

My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.

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