Be part of something bigger.

Doing things differently.

Service Desk Technician (Placement)

£21,224 p.a. pro rata

This is a 12 month fixed term Student Placement opportunity. 

Please note that this role is only open to NTU undergraduate students on a sandwich course. Applications from those not a current student at NTU will not be considered.

What you'll do

Here at NTU we're proud to offer placement opportunities to our students and are looking to recruit a Service Desk Technician Placement to work in our Digital Experience team.

Are you a problem solver?

Have you got a passion for Customer Service and IT Support?

We're looking for great communicators to join our high-performing and friendly Service Desk team. You'll provide essential support to staff and students on a variety of IT services, contributing to our outstanding reputation for customer care. We just need you to be customer-focused, enthusiastic, and willing to learn.

The Service Desk has an excellent reputation for both customer care and technical support, where we support academic and administrative staff, and students across the University.

Key Responsibilities:

• Be the first point of contact for IT Services
• Provide advice to users to resolve both software and hardware incidents and requests
• Diagnose and resolve technical issues promptly.
• Ensure seamless operation for staff and students.

For more details, please take a look at the role profile.  We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.

About Us

NTU prides itself on providing our students with excellent placement experiences. Our placements give you hands on experience, allowing you to develop your knowledge and skills. You can help shape our services to make a real difference. See NTU from a different point of view and join us for your placement.

Join us on this incredible journey and unlock your potential!

Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience.  

At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research,  support for our students, and the delivery of services.

For any informal queries about the role or the team, please contact Kirsty Hilton (Service Desk Team Leader) at kirsty.hilton@ntu.ac.uk

Don't take our word for it...

Here's what our current placement student had to say:

"As someone without the typical IT background, I have loved my experience so far of working at the DT Service Desk. It has been a very eye-opening experience that has allowed me to see how the university functions behind the scenes which you can’t fully appreciate the scale of as a student. I have enjoyed the experience and have been able to improve my IT, problem solving and communication skills while gaining real-life experience. I love the team I work with, and every day feels different."

For more Student Placement opportunities visit our Jobs Portal or InPlace.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

This position is only open to post/undergraduate students of Nottingham Trent University where a work placement is required of the course. Applications from overseas students currently studying on a Tier 4 visa will be considered alongside other applications.

Please note that this role is only open to NTU students. Applications from those not a current student at NTU will not be considered.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route.  Please consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.