Service Engineer - Medical / Healthcare

Are you an electromechanical engineering qualified Service Engineer? We are seeking to attract candidates from a variety of industrial, hospital, medical device, or life science, service / workshop engineer backgrounds. This job offers the opportunity for a customer-driven engineer to add plenty of value, including the creation of a triage system, new processes and procedures, and continuous modern improvements. We are a high-class medical devices manufacturer with some of the very best products on the market.

BASIC SALARY: GBP40,000 - GBP43,000 (negotiable, depending on experience and potential)

BENEFITS:
Pension (up to 8%, and matched by company)
Performance Bonus (up to GBP5,000, paid annually in January)
Group Income Protection
Private Health care, including dental and optical
Life Assurance Cover
Mobile Phone + Laptop

LOCATION: Sutton Coldfield

COMMUTABLE LOCATIONS: Lichfield, Walsall, Bedworth, Tamworth, West Bromwich, Solihull, Birmingham

JOB DESCRIPTION: Workshop Engineer, Service Enginee, Maintenance Technician, Maintenance Engineer, Calibration Engineer - Hospital, Medical, Life Science, Industrial

We are seeking a long-term Service Engineer. As the first point of triage, you will oversee our service function, to ensure a seamless customer experience through the timely handling of projects, and regular communication with customers. This job will offer plenty of variety and opportunity; to make this "your own".

KEY RESPONSIBILITIES: Workshop Engineer, Service Enginee, Maintenance Technician, Maintenance Engineer, Calibration Engineer - Hospital, Medical, Life Science, Industrial

You will:
Be first line for customer calls.
Investigate and triage customer product complaints.
Carry out repairs and service (both hardware & software), across our product range and in-house.
Commission new instruments to factory requirements, prior to delivery.
Ensure you are fully equipped in the field, with the appropriate tools and spares.
Complete all paperwork on time and to a high standard.
Follow processes and procedures to ISO 9000 / ISO13845 requirements (or as directed by Health & Safety legislation).
Comply with Health & Safety Policy, and all regulatory standards.
Develop and maintain a high reputation for Service Support.
Assist Sales Team in the development of sales opportunities.
Maintain the workshop to a high standard.

PERSON SPECIFICATION: Workshop Engineer, Service Enginee, Maintenance Technician, Maintenance Engineer, Calibration Engineer - Hospital, Medical, Life Science, Industrial

You will have the following skills, traits, and characteristics:-

Technical, hospital, medical, or life science background, within a similar role.
OND/ONC, in relevant field.
Proficient computer application skills, specifically MSOffice, PowerPoint and Outlook
Both flexible, and willing to travel, as the job requires.

OUR COMPANY:

We are a high-quality international branded manufacturer of ground-breaking and highly innovative Medtech product solutions. These solutions have been credited as genuine game-changers within the medical devices / equipment market. Our R&D is constantly driving forward, creating new products which are world-class and cutting edge. The results have led to us winning numerous industry awards. Our values include strong ethics, coupled with an emphasis on customer delight. This has resulted in the highest levels of clinical engagement. Our results speak for themselves: world-class manufacturing, premium branding, very high staff retention and fantastic camaraderie!

PROSPECTS:

We have a high level of staff retention and most of our employees have worked with us for several years. Some have been already promoted.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Workshop Engineer, Service Engineer, Maintenance Technician, Calibration Engineer - Hospital, Medical, Life Science, Industrial, Technical.

INTERESTED? Please click apply. You will receive an acknowledgement of your application.

Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF: JK17521 Wallace Hind Selection Ltd