The Service team at Ultra Intelligence & Communications C2I is looking for an experienced Service Engineer.
In this role you will provide a high level of service to customers for their equipment supplied by Ultra. This includes installation and commissioning and also maintenance, testing and repairs.
- Complete scheduled maintenance on Ultra systems in accordance with current maintenance routines.
- Fault diagnosis and repair of Ultra supplied equipment in Aberdeen workshop and onshore/offshore at customer sites, ensuring all test procedures and site records are accurately updated.
- Join the Helpdesk rota submitting weekly status reports to customers.
- Join the on-call and standby Engineer rotas.
- Provide technical support and resolve faults on Ultra systems.
- Provide estimates (time & materials) for tasks and deliver to them.
- Escalates problems which are blocking progress of own work.
- Adhere to company practices and policies, especially health and safety and report any issues.
- Responsible for quality and timeliness of own work.
- Manage security of information as defined in the Security policies
- Manage records and arrange for the repair of customer returned items as directed and in accordance to Ultra processes.
- Installation and commissioning of Ultra supplied equipment and systems at customer sites.
- Document all activities including Site Reports, Defect Reports, Delivery Notes and Job Cards.
- Liaise with and provide technical support to other departments such as Projects, Production and Development.
- Writing of technical reports, specifications and test procedures.
- Provision of practical engineering support to other activities within Ultra, where time and priorities permit.
- Plan travel arrangements and maintain records of expenditures for site visits.
- Experience installing, maintaining and repairing complex electronic systems in an offshore or marine environment.
- Good understanding of IT, Networks and Software based solutions.
- Methodical approach to problems with good attention to detail and accurate record keeping.
- Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment.
- Knowledge of installing, testing and commissioning of electronic equipment and systems.
- Current experience of supporting marine electronic equipment on vessels.
- Experience in maintaining unfamiliar equipment/systems.
- Knowledge of Permit to Work and Risk assessments.
- Supporting equipment at customer premises.
- ONC / HNC / HND or Degree in Electronic / Electrical Engineering or related discipline, or qualified by experience.
- Full driving licence
- Working at height
- BOSIET Offshore Survival, Medical, MIST
- Ability to obtain SC Clearance
- COMPEX