Service & Install Co-Ordinator

Service & Install Co-Ordinator

Telford

Permanent

Up to £30,000 per annum

Monday to Friday

We are working with a well-established business in Telford to recruit for a Service Co-ordinator on a permanent basis. This role has become available due to a period of sustained growth and to enable them to achieve their plans for growth, they now need to add an extra person to the team. The Service Co-ordinator will be responsible for the effective delivery of first-class customer service and continuous development to the revenues to the business.

Duties will include but won’t be limited to:

• Ensure timely, effective communication with colleagues, customers and suppliers alike.
• To effectively allocate and plan the company’s field engineering resources, communicating in good time and to the agreed standards.
• Organise spare parts, plant and equipment to correspond with site attendance.
• Ensure all associated administration (quotations, billing, customer & purchase orders, warranty issues, maintenance & master data etc.) procedures are actioned in an accurate and timely manner.
• Effectively plan to deliver budget/KPI level performance monthly, ensuring sufficient work is generated/available to avoid shortfalls to plan.
• Work in accordance with Health & Safety regulations and agreed company practice at all times.
• Maintain the warehouse and stock in an accurate, orderly manner at all times with all transactions recorded. Providing timely periodic and annual stock reporting.
• Ensure the vehicle fleet is kept in good condition, serviced and maintained in accordance with manufacturers recommendations/statutory requirements at all times.
• Presentation of agreed reporting in an accurate and timely manner.
• Organise appropriate documentation, PPE, work equipment, accommodation and travel arrangements for field engineering staff.
• To maintain and periodically renew agreed company accreditations.
• Contributing towards the creation of a healthy, conducive working environment for our field engineering team optimising retention and future candidate attraction, where necessary assisting the Operations Manager with supplementary recruitment requirements.
• Consistently promote high standard, leading by example.
• Any other reasonable request as required by the business.

Skills and Experience

• Previous experience in a similar customer focused environment
• Proficient in MS Office applications
• SAP or similar CRM system experience is essential.
• Strong communication skills

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client.  Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with.  Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.   Prince Personnel specialise in commercial, accounts and finance and technical recruitment.  With the best jobs around we are an independent agency working hard for you.

Reference: DE26050