Address
Form of work
SalaryYour new company
Hays are working with a well established manufacturing company in Telford who are looking to recruit a Ecommcerce Coordinator into their team on a permanent basis. This is an exciting time to join this rapidly growing business.
Your new role
The ideal candidate will be a motivated and adaptable individual who is passionate about the digital commerce landscape. In this role your responsibilities will include:
Assist in managing and optimizing product listings on our online customer portal.
Collaborate with stakeholders to maintain accurate and up-to-date product information.
Support end customer onboarding, training, and fault management, actively seeking opportunities for improvement.
Serve as a point of contact for fault resolution, maintenance.
Work closely with the Customer Services team to align portal functionalities with customer service demands.
Contribute to understanding complete business processes and systems to enhance the overall customer journey.
Assist in providing detailed reporting and analysis of portal usage.
Conduct research on competitor products and services, offering recommendations for platform improvements.
Collaborate internally to address queries, manage issues, and contribute to the overall customer experience.
Work closely with the Head of Marketing to support the execution of digital components of marketing campaigns within the portal.
Collaborate with the Website developer to contribute to optimal UX/UI design for our customers.
Support the creation of digital content and clearance promotions.
What you'll need to succeed
The ideal candidate will be:
Enthusiastic self-starter with developing organizational, project management, and communication skills.
Keen on learning with a results-oriented mindset to contribute to achieving business goals.
Exposure or willingness to learn about Umbraco and Google Analytics.
Basic understanding of Product Information Management (PIM) systems.
Developing literacy, numeracy, and analytical skills, including an interest in measuring online marketing effectiveness.
Creative thinker with a collaborative and team-oriented approach.
Awareness and interest in current online marketing concepts, strategies, and best practices.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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