Service Lead

At Nacro we want a society where everyone has the chance to succeed and the support they need to achieve their potential. Where a safe secure home, a decent education and a second chance when things go wrong are the foundations we can all build our lives on

Yn Nacro rydym eisiau cymdeithas lle mae pawb yn cael cyfle i lwyddo a'r gefnogaeth sydd ei hangen arnynt i gyflawni eu potensial. Lle mae cartref diogel, addysg dda ac ail gyfle pan fydd pethau'n mynd o chwith yn sylfeini y gallwn ni i gyd adeiladu ein bywydau arnyn nhw

Homelessness can happen to anyone at anytime. At Nacro,. We provide practical help, working closely with people to support them to build independence and to move forward to a better future. We’re compassionate and strong, determined, and flexible. We need the barriers holding people back from moving on in their lives to be removed and work closely with Pembrokeshire Council to help those faced with homelessness.

Gall digartrefedd ddigwydd i unrhyw un ar unrhyw adeg. Yn Nacro, rydym yn darparu cymorth ymarferol, gan weithio'n agos gyda phobl i'w cefnogi i adeiladu annibyniaeth a symud ymlaen at ddyfodol gwell. Rydym yn garedig ac yn gryf, yn benderfynol ac yn hyblyg. Mae angen cael gwared â’r rhwystrau sy'n dal pobl yn ôl rhag symud ymlaen yn eu bywydau ac rydym yn gweithio'n agos gyda Chyngor Sir Penfro i helpu'r rhai sy'n wynebu digartrefedd.

Are you an experienced manager of support for those facing homelessness looking for a role within Pembrokeshire working across a range of services inc.

Ydych chi'n rheolwr profiadol o gefnogaeth i'r rhai sy'n wynebu digartrefedd sy'n chwilio am rôl yn Sir Benfro gan weithio ar draws ystod o wasanaethau gan gynnwys

Provision of housing related support to those residing in emergency and temporary accommodation including B&B accommodation a 24 hour site for up to 22 homeless individuals and 8 self contained pods. Community engagement that recruits and supervises a team of volunteers to assist with community integration and support

Darparu cymorth sy'n gysylltiedig â thai i'r rhai sy'n byw mewn llety brys a dros dro gan gynnwys llety gwely a brecwast, safle 24 awr ar gyfer hyd at 22 o unigolion digartref ac 8 pod hunangynhwysol.

Ymgysylltu â'r gymuned sy'n recriwtio ac yn goruchwylio tîm o wirfoddolwyr i gynorthwyo gydag integreiddio a chefnogi cymunedol

A Service Lead who can lead and manage Senior support Workers and their teams to deliver high quality, effective support services, community engagement and stakeholder involvement activities to a range of service user groups (who have found themselves homeless) that meet their needs and meet contractual requirements and financial targets. Reporting to the Area Manager.

Arweinydd Gwasanaeth sy'n gallu arwain a rheoli Uwch Weithwyr Cymorth a'u timau i ddarparu gwasanaethau cymorth effeithiol o ansawdd uchel, ymgysylltu â'r gymuned a gweithgareddau sy’n cynnwys rhanddeiliaid i ystod o grwpiau defnyddwyr gwasanaeth (sydd wedi cael eu hunain yn ddigartref) sy'n diwallu eu hanghenion ac yn bodloni gofynion cytundebol a thargedau ariannol. Adrodd i'r Rheolwr Ardal.

Mae dyletswyddau a chyfrifoldebau'n cynnwys, ond heb fod yn gyfyngedig i:

- Arwain a darparu gwasanaethau yn effeithiol sy'n cydymffurfio â'r fframwaith rheoleiddio.

- Sicrhau bod eich tîm o staff yn deall ac yn bodloni'r safonau ariannol y cytunwyd arnynt

- Rheoli'r rota a'r trefniadau ar alwad.

- Arwain y tîm drwy esiampl drwy gynnal gwerthoedd ac ymddygiad Nacro a throi'r rheini yn weithgareddau bob dydd. Byddwch yn barod i wneud penderfyniadau anodd a chefnogi staff uniongyrchol i wneud penderfyniadau anodd.

- Sicrhau bod diogelu a rheoli risg yn rhan allweddol o'n gwaith cefnogi a bod unrhyw rybuddion a/neu ddigwyddiadau diogelu yn cael eu rheoli'n ddiogel. Bod yn arweinydd Diogelu atebol ar gyfer y gwasanaeth.

- Cwrdd â safonau ansawdd y gwasanaeth a sicrhau bod eich tîm yn cadw at yr holl safonau gweithredol a pholisi.

- Sicrhau bod yr holl gynlluniau cymorth a diogelwch defnyddwyr gwasanaeth yn eu lle.

- Cymryd cyfrifoldeb dros gyfathrebu negeseuon sefydliadol a lleol drwy gyfarfodydd tîm rheolaidd ac effeithiol.

• Gosod amcanion clir a thargedau perfformiad ar gyfer pob aelod o staff uniongyrchol gan ddefnyddio'r broses arfarnu a monitro

Duties and responsibilities include but are not limited to:

- Effectively lead and deliver services which comply with the regulatory framework.

- Ensuring your staff team understand and meet the agreed financial standards

- Managing the rota and on-call arrangements.

- Lead team by example by upholding Nacro’s values and behaviours and translating those into everyday activity. Be prepared to make difficult decisions and support direct reports to make difficult decisions.

- Ensuring safeguarding and risk management is a key part of our support work and that any safeguarding alerts and/or incidents are safely managed. Be the accountable Safeguarding lead for the service.

- Meeting service quality standards and ensuring your team are adhering to all operational and policy standards.

- Ensuring all service user support and safety plans are in place.

- Take responsibility for the communication of organisational and local messages through regular and effective team meetings.

• Set clear objectives and performance targets for each direct report using the appraisal process and monitor through

Car driver needed /Angen gyrrwr car /

DBS check will be required for this role /Bydd angen gwiriad DBS ar gyfer y rôl hon

For Details of the full role profile please click here

Am fanylion proffil llawn y rôl, cliciwch yma

For Details of Nacro's excellent benefits clickhere

Am fanylion buddion rhagorol Nacro cliciwchyma

Please Apply online
Gwnewch gais ar-lein

Job Types: Full-time, Permanent

Salary: £29,944.00 per year

Benefits:

• Company pension
• Cycle to work scheme

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Pembroke, Pembrokeshire: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: FV2356