Address
Form of workPayroll Team Lead
Competitive plus Bonus and Benefits
Remote, UK
Permanent full time
This is a full time position leading a team of Payroll Executives, to facilitate the smooth running of IRIS Payroll Services by:
- Supporting the Regional Operations Managers
- Ensuring clients’ payrolls are run in an accurate, efficient and effective manner
- Maintaining high client retention rates
- Achieving high customer satisfaction in accordance with personal, team and objectives.
- Supporting and assisting in the upskilling of the Payroll Managers
Main Responsibilities:
- The speedy, efficient and professional resolution of client queries, thus building and maintaining good relationships with clients
- Keeping up to date with upgrades and developments in the Payroll software products
- Keeping up to date with developments is legislation changes as they affect IRIS Payroll Services clients
- To fulfil objectives/targets as set out in the In Year Review
- Attend and input to regular Team Leader Meetings
- Be responsible for authorising team holiday requests and logging team sickness
- First line of response in dealing with team members’ queries
- First point of escalation for client issues
- Liaise with Account Management regarding teams client issues
- Attend client meetings when required
- Output Monthly KPI data to Operations for your team
- Monitoring, management and action of feedback from Peak-on surveys each period.
- Ensuring all team BACS are sent on or before the deadline
Qualifications:
- Payroll experience
- Have worked on in house payroll
- Manual calculations
- Excellent telephone manner
- High level of customer service skills
- Good team working skills, helpful and trustworthy
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
For UK candidates only:
Please note we are only able to accept candidates that are permanent UK residents or have proven permanent right to work in the UK.
