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Form of work We are Looking for a service Level Management Consultant to join one of our Public Sector clients.
Rate: Up to £525pd contract length: 12 months Location: London Travel: Hybrid (1 day per week on site) Key Responsibilities: Understands the definition, management, governance, and improvement of the Service Level Management Process Understands the Service Level Management procedures Oversees that the Service Level Management process and working practices are effective and efficient Ensures that targets agreed to within Underpinning Contracts are aligned with SLA, SLT & KPI targets Ensures that Service Performance Reviews are regularly performed, and any required actions are performed Responsible for Daily Service Review, Weekly Service Review and Monthly Service Review processes, ensuring they are run effectively Run and manage SLA Exclusion process Ensures that improvement initiatives identified in Service Reviews are acted on and progress reports are provided Performs gap analysis to highlight breaches of SLA targets, investigating reasons and recommending actions to prevent their recurrence Identify service issues Produces reports on the actual level of service provided If you would like to know more about this Service Level Management role then please apply here
