Service Manager

You are one of our managing flowers and you will oversee the service provided to tenants under your locality. You will lead a team of support workers and ensure that the support provision is effective in supporting tenants to access positive outcomes.

Your job duties and responsibilities will be:

• Relationship management with internal and external customers and stakeholders. Meeting the needs of the tenants ensuring emotional, spiritual, physical, medical, and material needs are recognised whilst maintaining positive relationships with external agencies and charities.

• Lead and manage a team of support workers, ensuring good communication and collaborative working to achieve positive outcomes for tenants. Gap analyse recruitment and learning development needs and action as appropriate.

• Support with referrals and placement planning. Recognise and assess individual needs and involve relevant agencies where needed.

• Maintain compliance in relation to support plans, risk assessments and property audits. As well as ensuring the property meets all fire and building regulations.

• Respond to day-to-day tenant queries.

• Ensure void rooms are suitable for emergency accommodations referrals.

• Work with the property and maintenance department to ensure any maintenance defects are resolved quickly.

Person Specification Level: Management

Location: Nottingham, all services

Reports to: Director of Housing

Direct Reports: none

Criminal Record Check Status: Enhanced

As a Service Manager, you will be a highly organised individual, able to coordinate large workloads in an efficient way. You must possess the ability to effectively work both on your own and as part of a team and hold good verbal and written communication skills. You will be able to work under pressure, be responsible and able to adapt quickly to changing requirements. You must be compassionate for the needs of others and make decisions in line with what you deem is achievable, and thereafter deliver it.

Essential Skills:

• Previous experience of working in Social Housing and building relationships.

• Proven ability to handle large workloads and to work under pressure.

• Confident using own initiative to respond to situations and problem solve.

• Good people skills with the ability to provide an exceptional level of service.

• Sound knowledge of the Equality Act 2010 and Health and Safety Act legislation.

• Driving License with use of own car.

Behavioural competencies:

• Compassionate and understanding

• Positive outlook

• Consistent, responsive, and fair

• Flexible, adaptable, and able to work in a variety of settings

• Planning and organising

• Effective communication

• People Skills

• Self-development

Important information:

• We encourage applications from candidates with experience in the housing sector and a managerial background.
• Before applying for this position, please ensure that you have the legal right to work in the UK and that you are not on a sponsored visa, as sponsorship cannot be provided by us.

Job Type: Full Time

Schedule:

• Monday to Friday
• Overtime

Salary: £35,000

Benefits:

• Company pension

Work Location:

• In person.

Job Type: Full-time

Pay: £35,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday
• Overtime

Experience:

• Managerial: 1 year (preferred)
• housing sector: 1 year (preferred)

Licence/Certification:

• DBS (preferred)
• Driving Licence (preferred)
• Right to Work visa (preferred)

Work Location: In person