Address
Form of work
SalaryReading/ High Wycombe/ Bracknell
£65k-£70k
Car Allowance + bonuses
Do you live in a commutable distance to Berkshire/ Buckinghamshire?
Do you have experience as a Technical Service Manager or similar technical management role within the retail sector?
Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with a business-focused mind-set? If so, then we have the role for you.
PRS are now in need of an experienced Technical Services Manager covering Reading, High Wycombe and Bracknell areas.
The successful candidate will hold full accountability for the operations across a hub, responsible for service delivery and front facing services at the clients facilities.
Role Summary:
- Act as a subject matter expert for technical service delivery within a retail environment
- Provide a safe and healthy workplace with responsibility for all EHS compliance for both company and supplier partners
- Assure contingency plans are in place for emergencies, including approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes
- To provide technical and operational support and advice to the engineering team
- Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support
- Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines
- To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard
- Manage subcontractor delivery and engagement
- Understand and comply with Site safety rules/requirements
- Ensure safety PPE and equipment is available and utilised by both self-perform team members and Supplier partner team members at all times
- Follow proper procedure and conduct Incident reviews and Root Cause Analysis including regulatory response and reporting, Site Stand Downs and drive consequence Management for all incidents
- Responsible for Multi-client locations in and around High Wycombe, Reading and Bracknell areas.
- Ensure ongoing and required training (PPE, LOTO, Confined Space) is conducted and completed by all team members
- All reporting must be timely and completed and all required on site documentation must be up to date and easily accessible
- Support Site Budget Management by driving Operational control through Metrics Management
- Deliver services based on contract scope of work with full understanding of the scope variances by site
- Ensure knowledge of Supplier contract terms, scope of work and performance specification
- Ensure PO’s are raised and processed in compliance with GWS policy
- Responsible for coaching and supporting the growth of your team.
- Technical qualification
- A proven track record in a similar role
- Experience working in a technical environment as minimum
- Retail experience desirable
- Strong related experience in FM service delivery
- Health and Safety Qualification is desirable
- Strong influencing, communication and presentational skills aligned with good commercial acumen
- Excellent communication skills
- People management skills and the ability to communicate at all levels
- Experience of managing contracts, writing and operating to processes and procedures
- CMMS experience (WO Management Process) preferred
- Report writing ability
- Sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy
