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Form of workFire & Security Role: Are you a Service Manager ensuring financial budgets are achieved? Paying up to £65k What can you expect as an employee: Market leader in the Automation industry Progressive company & Position Up to £65k + Fantastic benefits package About the role: Our client is a multimillion turnover company and a market leader in the supply and service of high security gates, barriers and access control systems.
Due to year-on-year growth they are seeking a Service Manager to take overall responsibility of the After Sales Department.
You must possess an ability to problem-solve, work on your own initiative whilst demonstrating excellent communication skills both written and verbal.
This is both a challenging and exciting opportunity to work at a company that invests in R&D and its staff.
Main duties Manage all day-to-day aspects of the service function of the business, from initial client call for assistance through to invoicing if appropriate.
Finance: Ensure financial budgets are achieved.
Review Invoicing, contracts and P&L monthly Software: Understand how field service software and sage work/integrate Raise Jobs, Issue contracts and quotes, answer phone and speak with customers Build and develop strong professional relationships with all existing and new clients, with a view to encouraging additional profitable spend with Eagle.
Assist in the development and when agreed, implement a cohesive strategy to expand the service department, without negatively compromising quality or level of service.
Ensure each intervention is managed both to time and budget through proactive involvement, cost control and effective communication.
Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally.
Report effectively at any review meetings.
Recommend resources and training, to ensure that the organisation can meet future demands from its customers.
Proactive continual and effective communication with customers in the most appropriate manner.
Carry out technical visits to problem sites and offer any required retraining to persons involved as required ISO9001 audits HR contracts Monthly review meetings in line with ISO9001 Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry.
Apply today and take the next step in your career!
