AddressYour Responsibilities:
- Provide technical support to customers, documenting incidents and requests, and driving resolution including FTF.
- Escalate and assist with major incident management.
- Adhere to SLAs and processes.
- Perform basic troubleshooting, including first time fixes.
- Document and improve processes.
- Ensure business system availability, effectiveness, and safety
- First line support for technical/IT issues
Your Profile:
- 1+ years’ experience in an IT customer service or technical role with a demonstrated ability and hands on experience configuring, managing and supporting computer systems;
- C2: Native or Fluency in English for both verbal and written communication
- Computer knowledge and experience with all Microsoft programs
Ideal Candidate:
- Tertiary qualification in IT, computer science or similar is preferred;
- ITIL Foundation Certification
- Experience with computer infrastructure systems
Our offer to you:
- An interesting full-time position within a global renowned family owned company
- Hybrid working mode
- Additional benefits: private medical care, life insurance, pension plan
- International working environment with growth opportunities
