Service Partner Team Coordinator - Belvedere, Manchester Office

Purpose of the Role

The role consists of two distinct components:

• Governance: to support the Service Partner+ Director and direct reports in governance and administration of all parts of the Service Partner+ function.
• Best practice and change management: to be a centre of excellence and single point of contact for communication and change management within the function, including best practice sharing, such that Service Partner+ teams are set up for to deliver new ways of working, particularly where new tools, systems and data are being adopted.

Key Responsibilities

Governance and administration: supporting the Director and direct reports with the day-to-day administration of the function, including Board preparation. E.g. agendas, meeting material and minutes.

Best Practice sharing and knowledge transfer: against the agreed principles and approach. Review and ensuring that best practices are shared and implemented in a consistent, timely and effective manner.

Team working: collaborate closely with project teams, leadership, and stakeholders to understand objectives and messaging. Create and manage a communication calendar to ensure timely delivery of messages, best practice and other materials aligned with project timelines. Develop clear, compelling and consistent briefs, templates and other materials. Deploy them at key intervention points across the Service Partner+ programme. Confirm communication channels to be used, measure effectiveness of the communications plan and make adjustment with Strategy Lead (and wider communication leads as applicable)

Training: create a plan for 'training and sustain' activities to ensure new ways of working are adopted in a consistent manner.

Risk Management: identify and mitigate communications and change-related risks, and implementing appropriate risk mitigation strategies.

Cross-functional collaboration: identify and align to wider change and communication network(s) e.g. change champions, super users, training teams, communications. To be a single point of contact for all change, communications related activities for the Service Partner+ Programme.

Continuous improvement and learning: ensure the Service Parnter+ content is up-to-date across Savills Property Management's platforms

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and as the strategy is implemented and evolves.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

• Experience: 2+ years of experience in administration, communications, content management, or a related field, preferably in a corporate or large organisational environment.
• Communication skills: exceptional verbal and written communication skills, including the ability to effectively communicate complex concepts to internal and external stakeholders at all levels. Demonstrated experience developing and implementing communication strategies across multiple channels, including digital platforms. Proficiency in creating engaging content, such as presentations, videos, written materials, and more.
• Creativity and continuous improvement: innovative mindset, bringing new ideas and creative approaches.
• Relationship Building: excellent interpersonal skills with the ability to build and maintain strong relationships and navigate through resistance. Empathetic and approachable, with a genuine interest in understanding colleagues' needs and concerns during times of change.
• Project Management: proven ability to manage multiple projects simultaneously, set priorities, and meet deadlines.
• Technology Proficiency: proficient in procurement software and tools, as well as Microsoft Office Suite (Excel, PowerPoint, Word).

Desirable

• Proficiency in using communication and collaboration tools, including intranet platforms, email marketing software, and survey tools.
• Knowledge of property sector.

The candidate attributes detailed above are considered to be non-essential although training will be provided on more technical aspects of the role.

Working Hours - 09.00-17.30

Please see our Benefits Booklet for more information.