Service Receptionist

Our client a leading luxury brand require head office support to ensure consistently high levels of customer interaction both in person and via telephone and email. Reporting to the Service Operations Manager and working in a team of four, this role is responsible for providing an exceptional customer service experience in the London Reception area. Our client are based closed to Green Park or Piccadilly tube stations and the office hours are Mon - Fri 8.50am-5.10pm

Acting as a Brand Ambassador in providing first class customer service, by meeting or exceeding customer expectation where possible; with the emphasis on providing immediate and efficient service duties including, watch entry, collection and payment(s), help and advice, direct client interaction in a variety of methods including face-to-face, over the phone and email.

Secondary responsibilities include answering a multi-line switchboard and directing/announcing incoming calls and guests, to the relevant individual or department(s) as appropriate.

Key Responsibilities

· Acting as first point of contact for all visitors and guest entering the London Reception area. Helping process After-Sales work through direct or indirect support.

Acting professionally at all times, liaising directly with customers and the relevant staff in the Reception area. Greeting and logging of visitors to the Company where required, whilst informing the relevant parties of their arrival and play a pivotal role in promoting exceptional customer service

Maintaining data regarding all activity within the Reception area and communicating with the Service Department the resource required to fulfil the daily objectives

Handling and distributing of all incoming calls in line with the Communicating Excellence policy

• Maintaining ownership of the Reception area cleanliness and stock of product catalogues, magazines and other printed material used for communication reference
• Undertaking ad-hoc administrative projects as directed by the Service Operations Manager
• Booking and liaising with courier companies when necessary
• Alerting Management of anything out of the ordinary occurring in Reception at any time
• Performing any other duties as requested by the Management team which are deemed reasonable and within capability

Experience Required

• Proven previous front of house/customer liaison/PA experience

• Task management

• Experience in Customer Services

Education/qualifications required (classify as essential or desirable)

• GCSE’s including a minimum of C grades in English and Maths
• Further education (desirable)