AddressJob Number 24084814
Job Category Spa
Location St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel
Masterpiece by Design. Dynamic by Nature
The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Position Summary: Our Spa Service Experts play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Spa Service Experts – to get it right for our guests and our business each and every time.
Responsibilities: Here's what your journey with us entails
Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Addressing guests' service needs in a professional, positive, and timely manner.
Anticipating guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Engaging guests in conversation regarding guest’ stay, property services, and area attractions/offerings.
Assisting other associates to ensure proper coverage and prompt guest service.
Building and using personal and professional resources to offer unique recommendations.
Qualifications:
Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
Strong understanding of standards and procedures.
Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary gym and spa access.
Free St. Pancras Experience for you and a guest.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
50% discount at any of the St. Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefits
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
